Return Policy

Last Updated:

Overview

This Return Policy applies to website development services provided by Skillsentertainm. As digital services are custom-created and delivered electronically, our return and refund policy differs from physical product returns.

Service Nature

Website development services are custom digital services tailored to your specific requirements. Once work has commenced and deliverables have been provided, these services cannot be "returned" in the traditional sense. However, we are committed to ensuring your satisfaction with our services.

Refund Eligibility

Refunds may be considered in the following circumstances:

• Before Work Commences: If you cancel your order before any development work has begun, you may be eligible for a full refund minus any administrative fees.
• Service Not Delivered: If we fail to deliver the agreed-upon services within the specified timeframe and cannot resolve the issue, you may be eligible for a partial or full refund.
• Material Breach: If Skillsentertainm materially breaches the service agreement and cannot remedy the breach, you may be entitled to a refund for undelivered services.

Non-Refundable Situations

Refunds will not be provided in the following situations:

• Work has been completed and delivered according to the agreed specifications
• You have approved the work at various stages of development
• You change your mind after work has commenced
• You fail to provide necessary materials, content, or feedback in a timely manner
• You request changes that fall outside the original project scope
• Third-party costs (domain registration, hosting, licenses) that have already been incurred

Refund Process

To request a refund, please contact us in writing with the following information:

• Your order or project reference number
• Reason for the refund request
• Supporting documentation if applicable

We will review your request within 14 business days and respond with our decision. If approved, refunds will be processed to the original payment method within 10-15 business days.

Partial Refunds

In cases where work has been partially completed, we may offer a partial refund based on:

• The percentage of work completed
• Materials and resources already utilized
• Third-party costs incurred on your behalf

Any refund amount will be calculated fairly and transparently.

Dispute Resolution

If you are not satisfied with our service, we encourage you to contact us first to discuss your concerns. We are committed to resolving issues and finding mutually acceptable solutions. Many concerns can be addressed through revisions or adjustments rather than refunds.

If we cannot resolve a dispute directly, you may seek resolution through:

• Mediation services
• Consumer protection agencies in Australia
• Legal proceedings in accordance with Australian law

Revision Policy

Instead of returns, we offer revision rounds as part of our service packages. If you are not satisfied with the initial deliverables, we will work with you to make necessary adjustments within the scope of your package. Additional revisions beyond your package allowance may incur extra charges.

Australian Consumer Law

This policy does not affect your rights under the Australian Consumer Law. You are entitled to remedies if services are not provided with due care and skill, are not fit for purpose, or do not match their description.

Contact for Refund Requests

To discuss refund eligibility or submit a refund request, please contact us:

Skillsentertainm
Level 36 Governor Phillip Tower
1 Farrer Pl, Sydney NSW 2000, Australia
Phone: +61 2 9129 9010
Email: info@skillsentertainm.world

Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting to this page. The "Last Updated" date indicates when this policy was last revised.

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